FAQs & Troubleshooting

Common questions and troubleshooting guidance for the VS Plus platform.

Common integration issues

Missing match results – Ensure the game client submits data after each match. Use the developer portal's log viewer to confirm receipt.

Authentication errors – Check that the API key in your SDK configuration matches the one generated in the developer portal.

Platform behavior and bug reports

If you encounter unexpected platform behavior, first consult the status page to see if maintenance is underway. Bug reports can be filed through the developer portal's support section. Include game logs and steps to reproduce so the team can diagnose issues quickly.